Refund policy


Returns Policy – Persona Creative

At Persona Creative, all of our products are made to order with care and attention to detail. Please read our returns policy carefully before placing your order.

Returns & Exchanges

We accept returns on non-personalised items within 14 days of delivery.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition

  • Have all original tags/packaging included

  • Be returned within 14 days of receiving your order

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

Personalised & Custom Items

Please note that personalised, custom-made, or made-to-order items are non-returnable and non-refundable unless:

  • The item arrives damaged

  • The item is faulty

  • We have made an error with your order

As these products are created specifically for you, we cannot accept returns or offer refunds for change of mind, incorrect sizing chosen by the customer, or spelling/design errors approved before production.

Please double-check all custom details before submitting your order.

Faulty, Damaged or Incorrect Orders

If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

We will review your request and work with you to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, you will be notified if your refund has been approved.

Approved refunds will be processed back to your original payment method within 5–10 working days (depending on your payment provider).

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Contact Us

For all returns, refund enquiries, or order issues, please contact:

Persona Creative
Email: creativemediasolutions19@gmail.com